Privacy and Return Policy

Privacy Policy  |  Return Policy
Event & Activity Refund Policy   |  Membership Dues
Registration Cancellation by Participant
Complete Description of Goods and Services
Customer Service Contact Info    |  Delivery-Shipping Policy

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
We do not use cookies.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 12-13-2010

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
PO Box 159041
Nashville, TN 37215

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature

; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to TSRA events and activities.

Note: If at any time you would like to unsubscribe from receiving future emails,  please contact the TSRA Operations Manager at:

Event & Activity Refund Policy
TSRA is a non-profit 501(c)3 organization incorporated in the state of Tennessee.  While our membership fees and product/event sales help support our mission, we are dependent on donations to maintain our quality level of environmental conservation and events. Every credit card transaction, including refunds, costs our organization a percentage of the sale, in addition to a transaction fee. Therefore, we have established the following refund policy:

Membership Dues
Membership dues are non-refundable except in the event of overpayment. A member can choose to have an overpayment applied to future membership renewals or toward the purchase of event or activity participation.

Registration Cancellation by Participant

    Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 5 business days before the event.
    Registration cancellations received prior to the deadline may be eligible to receive a refund less a $10 service fee.
    Cancellations received after the stated deadline will not be eligible for a refund.
    Refunds will not be available for registrants who choose not to attend an event.
    Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
    All refund requests must be made by the attendee or credit card holder.
    Refund requests must include the name of the attendee and/or transaction number.
    Refunds will be credited back to the original credit card used for payment or by check.

RETURN POLICY – At this time, TSRA does not sell retail products through the website.
TSRA Services:
Canoe & Kayak Instruction – TSRA offers canoe and kayak instruction for beginner through advanced paddlers.
First Aid Instruction and Training – TSRA Sponsors First Aid and Rescue Training at various times throughout the year.
Environmental Conservation – TSRA engages in environmental conservation activities including Stream Bank Restoration, Flora and Fauna Sampling, Water Quality Sampling, River Cleanups, and Tree Planting as well as other activities.
River Access Construction ­ TSRA participates in, and leads, the acquisition of land and the construction of river access points throughout Tennessee.
Special Events: TSRA is a partner sponsor in various events and activities throughout the year including the Dragon Boat Festival and Race, The Lost Loon Triathlon.
TSRA does not ship any kind of retail product at this time.